Opium Eyewear Sunglasses OP-10481 Vex

How to Initiate the Refund Process?

1. Customers should contact WOWEYE, EYETECH customer support on 8155879927 or write to [email protected] within 48 hours from the receipt of product.
   2. Customers should not return the product before receiving a confirmation mail from WOWEYE, EYETECH about the same.
   3. All the products must be returned in their original condition, unaltered and unused.
   4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
   NOTE: We shall not entertain any request after 48 hours from the date of receipt of the product.

Refund:

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of WOWEYE, EYETECH

NOTE: We provide refund only if product received is damaged, defective or wrong product.

Domestic Order:

In case of domestic order (where the product is shipped within India) 100% refund will be made.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of WOWEYE, EYETECH.

In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:

1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT. 
2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

 

International Order:

Unfortunately, due to higher shipping expenses and custom duties applicable on any inward shipment to India, we currently do not accept any returns, exchanges & refund.

In the unlikely event if shipment is undelivered, not cleared by customs, or returned to the origin for any reason beyond our control, the refund will be processed to the original payment method used for placing the order.

The refund amount will be calculated after deducting the following charges, wherever applicable:

• Forward shipping charges
• Return shipping charges
• Payment gateway transaction fees
• Currency conversion charges
• Any customs duties, taxes, storage fees, or other charges imposed by the customs authorities of the origin or destination country for both the outbound and return shipments

Customers may request copies of the receipts or invoices for the applicable deductions.

The refund will be initiated within 7–14 business days after the returned shipment is received at our warehouse and the courier tracking status confirms the shipment has been successfully delivered back to us.

NOTE: We provide refund only if product received is damaged, defective or wrong product.

 

International Order:

Unfortunately, due to higher shipping expenses and custom duties applicable on any inward shipment to India, we currently do not accept any returns, exchanges & refund.

 

We make customized lens for you, which can’t be sold to another customer. If you wish to cancel the order due to some reason, it would be preferable that you take the necessary action within 24hrs after placing the order.

Cancellation by WOWEYE, EYETECH

There may be certain orders that WOWEYE, EYETECH cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which WOWEYE, EYETECH identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer?

Once an order is placed, it can only be cancelled within 24 hours of confirmation and before they are shipped. Customers can contact us at 8155879927 or send us an email at [email protected], we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

Note: In the event of order cancellation after the order has been placed, the following charges will be deducted from the refund amount:

• Domestic Orders: Payment gateway transaction charges of 3.5%, platform fees of 2%, and any applicable taxes.
• International Orders: Payment gateway transaction charges of 10%, platform fees of 2%, currency conversion charges of 5%, and any applicable taxes.

Please also note that orders with a value exceeding ₹10,000 cannot be cancelled once they have been placed, as these products are specially procured and processed against confirmed orders.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Orders for prescription lenses are processed only after confirmation of prescription details.
Customers are requested to carefully verify their prescription, lens type, coating, and other specifications before placing the order.
Any request for cancellation, return, or refund after the order is confirmed will not be entertained.
In case of manufacturing defects or incorrect lenses supplied, the issue will be reviewed and resolved as per company policy.

Return and Exchange Policy

WOWEYE, EYETECH is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. 

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 48 hours of receipt of the product either by calling us on 8155879927 or writing to us on [email protected].

 

30- Days Return Policy For Domestic Orders Only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

NOTE: We provide return only if product received is damaged, defective or wrong product.

 

Exchange:

Your utmost satisfaction is our priority. In case you are unhappy with a purchase made online, you may exchange it within 7 days of receipt to your address for store credit. The store credit does not have an expiration date. The days are calculated as the number of days between the date of receipt by you and the date it is picked up by your logistics company.

If you wish to exchange your product, please return the product along with a request for store credit. You will have to apply the store credit to the next product you wish to purchase. If the price of the new product is higher than the amount of credit, you will have to pay the difference. Leftover credit can be applied to any future purchase.

Sometimes, it is the seemingly small things that matter. Your dissatisfaction with the product might be due to the fit. We would encourage you to where our expert technicians would be happy to assist you. You would be surprised with what a few simple adjustments can do to completely uplift your level of comfort.

All refunds / store credits issued are subject to a thorough quality check of products received back by us. Please refer to the pre-conditions for exchange below: 

Note: We do not offer exchange for the Pre-Booked products & Products having value grater then INR-10000/-

Note: For exchange of products customer shall bear the return Shipping Charges, Restocking Fees & Applicable Taxes. 

For more details regarding return shipping charges & service charges kindly contact us at [email protected] or you may also contact us on +91 8155879927 through WhatsApp.

 

 International Order:

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 48 hours of receipt of the product either by calling us on 8155879927 or writing to us on [email protected]. For the refund on the returned defective product please check the section on Refund below.

Unfortunately, due to higher shipping expenses and custom duties applicable on any inward shipment to India, we currently do not accept any returns, exchanges & refund.